Ordering
What is your MOQ?
Our standard MOQ is 500–1,000 units per model depending on the product. For first-time cooperation, we accept trial orders of 100–300 units so you can test the market. OEM orders (custom logo and packaging) start from 1,000 units.
Can I get samples before placing a bulk order?
Yes. We provide samples at the standard unit price plus shipping. Sample fees are fully refunded when your first bulk order exceeds 1,000 units.
How do I get a quotation?
Send us the model name, target quantity, and your destination port via the contact page or email. You will receive a detailed quotation including unit price, packaging details, and lead time within 24 hours on business days.
Products & Customization
Do you support OEM / ODM?
Yes, both. OEM includes your logo (silk print, laser engraving, or molded), custom colors, and retail packaging design. ODM covers new product development based on your specifications — we handle engineering, prototyping, certification support, and mass production. NDA available before sharing details.
What certifications do your products have?
Most models carry CE and RoHS; selected models also have FCC. Battery-powered products include UN38.3 and MSDS documentation for shipping. We support additional certifications for specific markets on ODM projects.
Can I mix different models in one container?
Absolutely. We consolidate mixed orders regularly — you can combine scrubbers, grill brushes, and vacuum cleaners in one shipment, and we handle the container loading plan for you.
Payment & Delivery
What are your payment terms?
Standard terms: 30% deposit, 70% balance against copy of B/L. We accept T/T (bank transfer), and L/C at sight for orders above USD 30,000. Trade Assurance via Alibaba is also available for qualified buyers.
How long is production?
10–15 days for in-stock models, 20–25 days for OEM orders after deposit and artwork approval. See our Shipping Info page for full details.
After-Sales
What if products arrive damaged or defective?
Report issues within 30 days of receipt with photos or a short video. Confirmed DOA (dead-on-arrival) units are replaced free of charge with your next order or credited. All products carry a 12-month warranty — see our Warranty Policy page.
Do you supply spare parts?
Yes. We stock brushes, scrubbing heads, batteries, chargers, and seals for at least 3 years after any model is discontinued. Spare parts can be included with bulk orders at favorable pricing.
Still have questions?
Browse our product catalog or contact us directly — our sales engineers respond within 24 hours.