Warranty Overview
All Xinqikang electric cleaning products are covered by a standard 12-month limited warranty from the date of shipment. Select commercial-grade models carry an extended 18-month warranty — confirm the applicable term on your quotation or proforma invoice.
What Is Covered
- Motor failure or abnormal noise under normal use
- Battery pack failure to hold charge within rated capacity (within warranty period)
- Charger defects
- Switch, gear, and transmission failures
- Manufacturing defects in housing and components
What Is Not Covered
- Damage from misuse, drops, immersion beyond rated depth, or unauthorized disassembly
- Normal wear parts: brushes, scrubbing heads, seals, and filters
- Damage caused by use of non-original chargers or batteries
- Products with removed or altered serial numbers
- Issues arising from unauthorized repair attempts
Claim Process
- Report the issue — Send the order number, product model, serial number, and a short video or photos of the fault to your sales contact or our support team.
- Assessment — Our engineers review the case within 2 business days and confirm whether it falls under warranty.
- Resolution — Approved claims are settled by one of the following, chosen by mutual agreement:
- Free replacement parts shipped with your next order (no extra freight cost)
- Replacement units credited or shipped directly
- Discount or credit note applied to future orders
DOA (Dead on Arrival) Policy
Units that fail within 30 days of receipt are treated as DOA. After confirmation (photo or video evidence is usually sufficient), we ship replacements with your next order at our cost or issue a full credit — no return shipment required in most cases.
Beyond Warranty
Out-of-warranty repairs remain available at cost. We stock spare parts for all models for a minimum of 3 years after a model is discontinued, so your customers are never left without support.