1. Introduction
Shenzhen Xinqikang Technology Co., Ltd. (“Xinqikang”, “we”, “us”) respects your privacy. This policy explains what information we collect through this website and in business communications, how we use it, and the choices you have.
2. Information We Collect
- Information you provide — name, company, email address, phone number, and message content when you submit our contact or inquiry forms, or when you email us directly.
- Business information — shipping addresses, billing details, and order history required to process quotations, samples, and orders.
- Technical data — basic server logs (IP address, browser type, pages visited) used only for security and website performance analysis.
3. How We Use Your Information
- To respond to your inquiries and provide quotations
- To process and fulfill orders, including shipping and documentation
- To communicate order status, product updates, and support matters
- To meet legal, accounting, and export-control requirements
We do not sell, rent, or trade your personal information to third parties.
4. Information Sharing
We share information only with service providers necessary to complete your request — for example freight forwarders and payment banks — limited to what they need to perform their role. We may disclose information when required by law or legal process.
5. Data Retention
Inquiry records are kept for up to 2 years; order and transaction records are kept for the period required by tax and commercial law (typically 5–10 years). After that, records are securely deleted or anonymized.
6. Cookies
This website uses only strictly necessary cookies (such as session preferences). We do not use advertising or cross-site tracking cookies. You can control cookies through your browser settings at any time.
7. Data Security
We apply reasonable technical and organizational measures to protect your information, including access controls on business systems and encrypted transmission where supported. No method of transmission over the Internet is 100% secure, but we work to safeguard your data.
8. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of non-essential communications at any time. To exercise these rights, email info@xinqikang.com or use our contact page.
9. Changes to This Policy
We may update this policy from time to time. Changes are posted on this page with a revised effective date. Continued use of the website after changes constitutes acceptance of the updated policy.
10. Contact
Questions about this policy can be sent to Shenzhen Xinqikang Technology Co., Ltd., Shenzhen, Guangdong, China, or via the contact page.
Effective date: January 2026